At Halemons, we aim to provide exceptional service, and our return and exchange policy reflects our commitment to your satisfaction.

Cancellation Policy:

• Cancellation is considered if requested within 24 hours of placing the order.
• However, cancellation won't be entertained if the product has already been shipped.

Exchanges:

• Exchange can be done within 7 days from the date of delivery.(prior Inform with in 24 hrs)
• Size exchange is available once per order.
• Store credit given for the exchanged product, valid for 90 days from the date of credit.
• Shipping costs for the product (to & fro) borne by the customer.

Return Policy:

• Return requests can be made by contacting our support team via Email, Facebook Messenger, Instagram DM, or Chat support within 24 hours of receiving your shipment.
• Returns/Exchange accepted only in case of size issue, damaged or defective items.
• Refund issued as Gift card or credit points usable at halemons.com for 90 days from the issue date. Rs. 75/- deduction for courier cost.
• Return Items must be properly folded in original condition, unwashed, unworn, and in original packaging with tags intact. 

Cancellation of Order:

• Prepaid orders not eligible for cancellation.
• Cash on Delivery order cancellations accepted within 24 hours. Contact us at +91-9978888218 or care@halemons.com.

Credit Points for Unavailable Sizes:

• Credit points reflected in your account for the desired size exchange not available.
• Points usable for 90 days on the website.

Size Exchange Request:

• Request for size exchange within 24 hours of receiving the product.
• If the requested size is unavailable, offered the option of credit points to buy something else.

Reasons for Non-Acceptance of Exchange:

• Not accepted if the customer doesn't like the material or color.
• Human involvement in product creation may result in variations; subtle differences must be acknowledged.
• 10-12% color difference depends on the screen resolution; not eligible for exchange.
• No exchange for washed and worn products.
• No Refund, Return & Exchange for the Sale Store.
• No return if the original Packging is lost. incase the original packging is lost you have to ship the product to our warehouse at your expense.

Address for the Exchange:

Halemons

Shop no: 2032, Avadh Textile Martet 2,

Punagam Saroli Road, Surat-395010

Landmark: Behind bharat cancer hospital

Gujarat, INDIA.

INTERNATIONAL SHIPPING AND RETURNS

Shipping to Countries:

• We ship to US, UK, UAE, Australia, Hong Kong, South Africa, Qatar, Oman, Malaysia, Singapore, Mauritius, Afghanistan, and South Africa, Germany, France, and many more…..

Shipping Costs and Duties:

• Shipping costs applied automatically based on the selected country.
• Customs duties and taxes charged at delivery based on actual duties by the country.

International Order Management:

• Order cancellation accepted within 24 hours.
• International orders not eligible for returns or exchanges.

Delivery Time for International Orders:

• About 8-10 days from the time of shipping.

Payment Methods for International Shipping:

• All international credit cards accepted for international shipping payments.
• Paypal and Razorpay gateways used.